East Tennessee PBS’ Signal is changing and it could affect your viewing.

 

The following rescan information is for East Tennessee PBS/WKOP/WETP viewers.

Beginning September 6, 2019 WKOP - Channel 15 - Knoxville viewers will need to rescan.

Beginning October 19, 2019 WETP - Channel 2 - Sneedville viewers will need to rescan.

If you are using an antenna to view our channels, please be aware that EAST Tennessee PBS/WKOP/WETP will soon move to a new frequency to make room for wireless services as required by federal law. Antenna users may need to rescan their channels to continue receiving the signal.

If you watch East Tennessee PBS via satellite or cable services, your channels will not change.  If you are a cable or satellite subscriber, and experience problems, please contact your service provider.

Rescan in Three Steps (for more information visit: TVAnswers.org)

To begin rescanning, find the remote control that changes your channels.

  1. Press Menu
  2. Select Channel Setup or Broadcast Setup on the menu (if you can’t find these options, check your owner’s manual or search for your television’s specific instructions online)
  3. Choose Auto Programming or Auto Scan, then select Air, then Start.
  4. Your TV will automatically rescan available signals so all your channels tune in again.

If you have rescanned and still cannot receive our signal, try changing the position of your antenna.

You can obtain more information by calling East Tennessee PBS at (865) 595-0220. Regular business hours are Monday–Friday, 9 a.m.–5 p.m.

View our Rescan FAQs below for more information

Rescan Day FAQs 

Why did East Tennessee PBS change its frequency?

In 2017, Congress authorized the Federal Communications Commission (FCC) to hold an auction to provide more channels for wireless broadband services. As a result of the auction, and to comply with the law, we will install a new broadcast antenna at our transmission tower to enable our channel to change.

 

Did East Tennessee PBS improve its broadcast signal?

We’re not only meeting the basic federal requirements, but we are going a step further by substantially improving our signal strength. Our new broadcast antenna includes a substantial increase in power, and a stronger broadcast signal.

You can check our signal strength by entering your zip code here: https://www.fcc.gov/media/engineering/dtvmaps

 

Why can’t I find auto scan using my remote?

All televisions are different. For most TVs, the channel scan prompt is located in the “channel set-up” or “broadcast set-up” menu item. If you cannot find these (or similar) options, check your owner’s manual or search for your television’s specific instructions online.

Find your TV manual online at http://tv.manualsonline.com/

 

I’ve rescanned multiple times, and I am still not receiving East Tennessee PBS. What can I do?

If you are using an indoor or outdoor antenna to watch our four channels, you will need to rescan your TV channels. If you rescanned your TV, and you’re still not receiving East Tennessee PBS, you might need to change the position of your antenna, and then rescan again. View our Troubleshooting Your TV Reception page for tips on common issues.

 

Why would I need to move my antenna?

If you were receiving East Tennessee PBS, but now after rescanning, you cannot, then it might be necessary to adjust the direction of your antenna before rescanning again.

 

I watch East Tennessee PBS on cable (or satellite). Do I need to rescan?

If you watch East Tennessee PBS through cable or satellite, no action is necessary. If you are experiencing problems, please contact your service provider. If they say that it is East Tennessee PBS' issue, please let us know so we can work with the service provider to resolve the problem.

 

I have an older TV, and a converter box. Will I need to rescan my channels?

If you have a converter box connected to your TV, you will need to rescan to continue watching East Tennessee PBS.

 

The East Tennessee PBS team is available to help. Call them at (865) 384-2739. Regular business hours are Monday–Friday, 9 a.m.–5 p.m.